Andreas
Andreas Krawczyk, Agile Master at TecAlliance GmbH

Andreas Krawczyk, Agile Master at TecAlliance GmbH

“I can highly recommend Armin L Rau's compact seminar Internal Sales Formula to all companies that want to introduce young employees to telephone support work or also offer experienced forces a refresher.”

The training and coaching with Armin L Rau on the subject of "Effective communication management in support" was a great success for us, because even our experienced staff rediscovered techniques that had long disappeared into the subconscious and also learned one or two important new tips for even better communication management on the telephone.

Armin got an idea of the participants' expectations in advance of the training and was able to adapt the seminar specifically to our needs. Even during the coaching, he spontaneously gave valuable tips on topics not originally planned in the training, such as effective communication via email.

The seminar and the coaching were highly interactive and therefore entertaining for the participants, who felt that Armin did not just deliver a standard program and acted with a high level of empathy and commitment.

I can highly recommend Armin L Rau's compact seminar Internal Sales Formula for improving the effectiveness of call management to all companies that want to introduce young employees to telephone support work or also offer experienced forces a refresher.