Torsten
Torsten Brumma, Owner, Managing Director, SBS Datensysteme GmbH

Torsten Brumma, Owner, Managing Director, SBS Datensysteme GmbH

"Very structured, valuable in terms of content and definitely with a sense of humor."

In his two-day seminar plus web coaching with the title "Effective call management in service and sales", Armin L Rau has changed our understanding of customer service and customer orientation completely.

Very structured, valuable in terms of content and definitely with humour, he has shown us ways that we have not yet known.

He knows our business very well and was well in line with our expectations. So, he was able to give us pragmatic and immediately implementable guidelines for improving our support and expanding the business.

We achieved a significant difference in the customer relationship through Armin's suggestion to always ask our customers a lot of open questions.

The numerous anecdotes from his experience as a sales representative and as Managing Director were very helpful. They were further inspiration for my personal development.

Finally, the seminar and the coaching sessions were extremely helpful for me and all our participating employees.