Account Management

More B2B Key Account Management tips from Armin

One central question that your Key Account Plan must answer is how you move up the value chain, ie how can you make this client more profitable for you?

If you are managing several smaller accounts and you have to decide where to put your...

Opportunity Management

More Opportunity Management Tips from Armin

To qualify an opportunity, a compelling event that forces the customer to introduce change is very helpful. Clarify if there is the cut-off date for the customer's decision, and why.

In Opportunity Management, it is important to completely understand...

Customer Relationship Management

More Customer Reletionship Management Tips from Armin

In Opportunity Management, it is important to completely understand the background of the opportunity. Therefore, one important question you’ll have to answer, is: “How strong is the company’s current competitive position?”

To improve customer relationship, always ask yourself what you can do...

Cold Calling

More Cold Calling Tips from Armin

When you have your first conversation with a prospect during a cold call, ask him or her to explain to you a bit what the current situation is. Ask open questions. Where is an issue where she is still looking for a solution?

When cold calling over the telephone,...

Negotiation

Successful negotiations in B2B sales are based on many components that have to play into each other. You always need a maximum and a minimum goal, you must be courageous, you must not give anything away in the negotiation and you must always know exactly what the negotiation is about. Thorough...